jili Privacy Policy – How We Handle Your Personal Data

1. Overview

jili is an online gaming platform serving players in the Philippines. In the course of providing the platform — including account registration, identity verification, payment processing, gameplay, and customer support — jili necessarily handles personal information provided by players.

This policy explains what data we collect, why we collect it, how it is stored and protected, how long we keep it, and what rights you have as a data subject. jili is committed to handling personal information responsibly and in a manner consistent with applicable data protection principles.

2. Personal Data We Collect

jili collects personal information through your account registration, use of the platform, and communication with our support team. The categories of data collected include:

• Identity information: Full legal name, date of birth, and government-issued ID details submitted during KYC verification.
• Contact information: Email address and Philippine mobile number provided at registration.
• Financial information: Philippine bank account details, e-wallet identifiers, and transaction records associated with deposits and withdrawals. All transactions are in Philippine Peso (PHP).
• Account activity data: Login history, session records, game history, betting activity, and platform usage patterns.
• Device and technical data: IP address, browser type, operating system, and device identifiers collected automatically when you access the platform.
• Communications: Records of support chat conversations and any other correspondence you initiate with jili's team.

jili collects only the data needed to operate the platform and fulfil the purposes described in this policy. You are not required to provide information beyond what is necessary for registration, verification, and transactions.

3. Why We Collect and Use Your Data

jili uses the personal data collected for the following purposes:

• Account creation and management: To register your account, verify your identity via OTP, and maintain your player profile.
• Identity verification (KYC): To confirm that you meet the age requirement (21 and above) and to validate your identity before processing withdrawals.
• Payment processing: To process deposits and withdrawals in PHP through your verified Philippine payment account.
• Platform operation: To deliver games, process bets, record results, and maintain your account balance accurately.
• Security and fraud prevention: To detect and investigate suspicious account activity, unauthorised access attempts, and potential fraud or money laundering.
• Customer support: To respond to your queries, resolve account issues, and process responsible gaming requests such as deposit limit activation or self-exclusion.
• Legal compliance: To meet applicable legal and regulatory obligations that may require the retention or disclosure of certain records.
• Platform improvement: To analyse aggregated, anonymised usage patterns and improve the performance and reliability of the jili platform.

4. Sharing Your Personal Data

jili does not sell your personal information to third parties. Your data may be shared only in the following circumstances:

• Payment processors: Your financial details are shared with Philippine payment service providers only to the extent necessary to process your deposits and withdrawals.
• Identity verification services: KYC document data may be processed by a third-party verification service for the purpose of confirming your identity.
• Technology service providers: Platform infrastructure, hosting, and security providers may process technical data as part of delivering the service. These providers operate under data processing agreements and are not permitted to use your data for their own purposes.
• Legal and regulatory requirements: jili may disclose personal data to relevant authorities if required to do so by applicable law, court order, or regulatory direction.

In all cases where data is shared with third parties, jili requires those parties to handle it in a manner consistent with this Privacy Policy and applicable data protection obligations.

5. How We Protect Your Data

jili uses technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and loss. These include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and jili's platform.
• OTP-based authentication during account registration and sensitive account actions.
• Access controls that limit which staff members can access player data, based on their role.
• Monitoring systems to detect unusual account activity or access patterns.
• Secure storage of KYC documents and financial records.

No online platform can guarantee absolute security. If you believe your account has been compromised, contact jili's support team immediately so that appropriate protective action can be taken.

6. Data Retention

jili retains your personal data for as long as your account is active and for a period following account closure as required by applicable legal and regulatory obligations. Transaction records, KYC documents, and account history may be retained for a defined period after account closure in accordance with applicable anti-money laundering and financial record-keeping requirements.

If you request account deletion or closure without any pending legal, regulatory, or financial obligations outstanding, jili will process the deletion of non-essential data within a reasonable timeframe and retain only the records required by law.

7. Cookies and Tracking

jili uses cookies and similar tracking technologies to operate the platform, maintain your login session, and understand how the platform is used. The types of cookies used include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you are using jili.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform, which helps jili improve usability and performance. This data does not identify individual players.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorised access attempts.

Most browsers allow you to control cookie settings. Disabling essential cookies may affect platform functionality, including your ability to stay logged in during a session.

8. Your Data Rights

As a player and data subject, you have the following rights regarding the personal information jili holds about you:

• Right to access: You may request a copy of the personal data jili holds about you.
• Right to correction: You may request that inaccurate or incomplete personal data be corrected. Some account details can be updated directly within your account settings.
• Right to deletion: You may request deletion of your personal data, subject to jili's legal and regulatory retention obligations.
• Right to object: You may object to the processing of your personal data in certain circumstances.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, contact jili's support team via live chat in your account or by emailing [email protected]. jili will respond to data rights requests within a reasonable timeframe.

9. Minors

jili is strictly for individuals aged 21 and above. jili does not knowingly collect personal data from persons under 21 years of age. If you believe a minor has registered an account on jili, please contact the support team immediately. Accounts found to belong to individuals below the minimum age requirement will be closed and any personal data associated with those accounts will be deleted in accordance with this policy.

10. Changes to This Policy

jili may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements in how we describe our practices. When updates are made, the revised policy will be published on this page with an updated "Last updated" date.

Continued use of the jili platform after a policy update constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically so you remain informed about how your data is handled.

11. Contact and Data Enquiries

If you have questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy-related concern, you can reach jili's support team through the live chat feature in your account dashboard or by writing to [email protected].

For questions about account closure, responsible gaming tools, or self-exclusion, visit the Responsible Gaming page or contact support directly. For general platform questions, the FAQ page may also be helpful.